Gurnee residents and businesses will now be able to access their utility bill online through the new “Citizen Self-Service” (CSS) portal. The Village of Gurnee “went live” on the new software on July 2nd, 2018. Citizen Self-Service is free to all residential and commercial customers and is available 24/7. This online self-service now allows residents to view their accounts, consumption history, past and current bills, and pay any outstanding balances on their accounts.